FAQ
Welcome to the LEGIT. APPAREL FAQ page! Below are answers to some of the most commonly asked questions about our brand, products, and policies. If you don’t see your question answered here, feel free to reach out to us via our socials (Instagram or Tiktok), or through our company Telegram @legitapparel.
General Questions
1. What is LEGIT. APPAREL?
LEGIT. APPAREL is a streetwear and lifestyle clothing brand that embodies the values of self-improvement, hustle, and authenticity. Our mission is to inspire individuals to strive for greatness while looking their best.
2. Where is LEGIT. APPAREL based?
We’re proud to be a locally rooted brand in Singapore, dedicated to delivering high-quality products and a unique streetwear experience.
3. How can I stay updated on new releases?
Follow us on our social media channels and subscribe to our newsletter to get the latest updates on drops, promotions, and exclusive offers.
Orders and Shipping
4. How do I place an order?
You can place an order directly through our website. Browse our collection, add items to your cart, and proceed to checkout.
5. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. Check the checkout page for available options.
6. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on your location.
7. How long will it take to receive my order?
Orders typically process within 3-5 working days. Delivery times depend on your location and shipping method selected at checkout. Once shipped, you’ll receive a tracking number to monitor your package if you opted for tracked delivery.
8. Can I change or cancel my order?
If you need to make changes or cancel your order, contact us via our socials (Instagram or Tiktok), or through our company Telegram @legitapparel immediately. Once your order has been processed or shipped, changes may not be possible.
Returns and Exchanges
9. What is your return policy?
All our customers are insured with an unconditional 100% money back guarantee. We accept returns within 7 days of purchase for unused, unworn, and unwashed items with original tags attached with no questions asked.
10. How do I initiate a return or exchange?
Contact us via our socials
11. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Products and Sizing
12. What sizes do you offer?
Our clothing is available in a wide range of sizes to ensure the perfect fit for everyone. Check our size guide for detailed measurements.
13. How should I care for my LEGIT. APPAREL clothing?
For best results, follow the care instructions on the label of each garment. Typically, we recommend washing inside out with cold water, using mild detergent, and hang to dry.
14. Do you restock sold-out items?
We frequently restock popular items, but some designs may be limited edition. Follow us on social media to stay informed about restocks and new drops.
Custom and Bulk Orders
15. Do you offer custom designs or bulk orders?
Yes, we accommodate custom and bulk orders for teams, events, or special occasions. Contact us via our socials (Instagram or Tiktok), or through our company Telegram @legitapparel to discuss your needs.
Contact Us
16. How can I reach LEGIT. APPAREL?
You can contact us via our socials (Instagram or Tiktok) or through our company Telegram @legitapparel. We’ll get back to you as soon as possible!
Thank you for supporting LEGIT. APPAREL. Stay LEGIT!